EPFO WhatsApp Services Bring PF Balance and Passbook Access

• EPFO WhatsApp services let members check PF balance, view five transactions, and download passbooks.
• Members can start by sending “Hi” to the verified WhatsApp number and choosing a language.
• Eligible Aadhaar-verified inactive PF accounts with balances up to Rs 1,000 will be settled automatically.

EPFO WhatsApp services have been launched to help members access common Provident Fund (PF) account details through a verified WhatsApp chat. Union Labour and Employment Minister Mansukh Mandaviya announced the service during EPFO’s 74th Foundation Day celebrations.

Members can check their PF balance, view their last five transactions, and download their passbook. The service also offers personalised guidance and assistance to members covered under the PM Viksit Bharat Rozgar Yojana (PMVBRY). EPFO has also introduced automatic settlement for certain inoperative PF accounts with small balances.

EPFO WhatsApp Services: What Members Can Access

The verified WhatsApp service brings a few commonly used PF account tasks into one chat. Members can select from the available menu after choosing their language.

• Check PF balance: View the balance in the member’s PF account.
• Last five transactions: See the five latest transactions recorded in the account.
• Download passbook: Access and download PF passbook details.
• PMVBRY assistance: Receive personalised guidance and help with requirements related to the scheme.

How to Use EPFO WhatsApp Services

Members can start the chat using EPFO’s verified WhatsApp number. Account verification works through the mobile number registered with the member’s Universal Account Number (UAN).

• 📲 Send “Hi”: Open WhatsApp and send “Hi” to +91 8796441800.
• 🌐 Choose a language: Select your preferred language from the reply.
• 📋 Select a service: Choose one of the four menu options: check balance, view the last five transactions, download passbook, or change language.
• 🔐 Verify your account: Use the mobile number registered with your UAN for member verification.
• 📄 Continue with the selected option: Follow the chat prompts for the PF service you selected.

The WhatsApp number is displayed on EPFO’s official service poster. Members should make sure they are using the verified contact before starting the chat.

EPFO WhatsApp Service Faces Early Glitches

Some early attempts to use the new service returned errors after a menu option was selected. The message read: “we could not complete that, something went wrong, please try again after some time”. These appear to be early teething issues with the service, so a member may need to try again later if an option does not work.

Members who want to review their WhatsApp account settings can also check our WhatsApp privacy tips guide.

Automatic Settlement for Inoperative PF Accounts

Alongside the WhatsApp service, EPFO has launched automatic settlement for eligible inoperative EPF accounts with balances of up to Rs 1,000. Members do not need to submit a separate claim for this settlement.

EPFO will initiate the settlement automatically after identity and bank-account verification. The accounts must be Aadhaar-verified. Around one lakh accounts involving approximately Rs 5 crore are expected to benefit from this facility.

Members can visit the official EPFO website for organisation information and services.

Conclusion

EPFO WhatsApp services give members a way to check their PF balance, view the latest five transactions, and download their passbook through a verified chat. Members can begin by sending “Hi” to +91 8796441800 and selecting a language. EPFO has also started automatic settlement for eligible Aadhaar-verified inoperative accounts with balances up to Rs 1,000, without a separate claim.

Frequently Asked Questions