- Xiaomi India introduces sign language support for deaf and hard-of-hearing customers starting 4th October 2024.
- Users can access one-on-one help via trained sign language interpreters in both Hindi and English.
- Support is available through WhatsApp chat and covers product inquiries, orders, and technical assistance.
Xiaomi India has made a progressive leap in customer service by launching sign language support for individuals with hearing impairments. This service aims to provide more inclusive communication, ensuring customers who are deaf or hard of hearing can receive the same level of support as any other user. The initiative is part of Xiaomi’s broader goal to make its technology accessible to everyone, regardless of their abilities.
Launched on 4th October 2024, this new service involves trained interpreters offering help in both English and Hindi. Customers can seek assistance for product queries, order-related concerns, and technical issues through a video chat, providing a personal touch to the support process. This one-on-one support is a much-needed step in breaking down communication barriers and enhancing user experience.
Xiaomi Chat Support
To use this service, Xiaomi users can reach out to the customer care team via WhatsApp. Once the chat is initiated, they can schedule a video call at a convenient time for them. The support team is available daily from 9:00 AM to 6:00 PM, ensuring consistent access even on weekends and holidays. This extended availability makes it easier for customers to get help whenever they need it.
How to Access the Service
Customers interested in using Xiaomi’s sign language support can visit the Xiaomi Support section on the official website. Here’s a quick guide on how to get started:
- Go to Xiaomi’s official support page at https://www.mi.com/in/support/.
- On the page, you will find a QR code. Simply scan it with your smartphone’s camera.
- After scanning, a link will appear, which you can click to be directed to Xiaomi’s WhatsApp chat support.
- Alternatively, you can access support directly via this WhatsApp link and type in “Sign Language Support” to connect with the Xiaomi team.
This user-friendly process ensures that customers with hearing difficulties can easily navigate through the steps and receive timely assistance. Whether it’s technical troubleshooting or product-related questions, the support team is equipped to handle a wide range of queries, making Xiaomi’s customer service truly inclusive.
The introduction of sign language support by Xiaomi is a commendable effort to improve accessibility in customer service. It not only caters to the specific needs of deaf and hard-of-hearing users but also sets a higher standard for tech companies to follow. With trained interpreters available daily and easy access via WhatsApp, Xiaomi’s customer support is now more inclusive than ever.
FAQ
What languages are supported in Xiaomi’s sign language service?
The service is available in both English and Hindi.
How can I schedule a sign language support session with Xiaomi?
You can schedule a session through WhatsApp by typing “Sign Language Support” in Xiaomi’s official chat.
What are the working hours for Xiaomi’s sign language support team?
The support is available daily from 9:00 AM to 6:00 PM, including weekends and holidays.
Is the service available year-round?
Yes, Xiaomi’s sign language support is accessible throughout the year.
