- TRAI mandates Access Providers to block calls from unregistered telemarketers using specific telecom resources.
- Proposed amendments include penalties for exceeding daily call/text limits from ten-digit numbers.
- Joint committee discusses enhanced measures against spam with key regulatory bodies.
In recent times, spam calls have become an increasing headache for mobile users across India. According to the Telecom Regulatory Authority of India (TRAI), the first half of 2024 witnessed an alarming rise in such complaints, with over 7,90,000 grievances registered against Unregistered Telemarketers (UTMs). This spike in unsolicited calls has highlighted the urgent need for stricter measures to curb this menace and protect consumers.
Reacting promptly to this surge, TRAI issued new directives on August 13, 2024. These directives compel Access Providers to block promotional voice calls from senders who are not registered and use telecom resources such as SIP or PRI. Violations could lead to severe consequences, including disconnection and blacklisting for up to two years, a clear signal that TRAI is serious about tackling this issue.
TRAI Anti-Spam Measures
To further strengthen its stance, TRAI has proposed amendments to its anti-spam regulations. On August 28, 2024, a consultation paper was released, suggesting that calls and texts from ten-digit mobile numbers exceeding a daily limit should be subject to mandatory tariffs. This proposal aims to discourage excessive communication from unregistered numbers. Additionally, these amendments include tougher financial penalties and updated guidelines for both senders and telemarketers, ensuring more stringent enforcement.
TRAI’s Role in Combating Spam Calls
A day before these proposals, TRAI led a joint committee meeting on August 27, 2024, involving representatives from the Reserve Bank of India, the Insurance Regulatory and Development Authority, the Ministry of Consumer Affairs, and the Department of Telecommunications. The focus was on addressing the escalating issue of spam and fraudulent communications. As a result, new prohibitions have been enforced, preventing telecom providers from sending messages with URLs, APKs, OTT links, or unapproved callback numbers.
TRAI’s Ongoing Commitment
TRAI’s recent actions demonstrate a strong commitment to reducing spam calls and improving the overall telecom experience for consumers. By implementing stricter regulations and encouraging cooperation from all stakeholders, TRAI is paving the way for a more secure and spam-free telecom environment in India.
Also Read: TRAI and Google Crack Down on Spam: New Rules for Safer Apps and OTP Security
In conclusion, TRAI’s proactive approach to managing the rise in spam calls is a significant step toward protecting consumers. With stricter guidelines and penalties in place, TRAI aims to create a cleaner and more secure telecom landscape.
TRAI Statement:
In a crackdown on spammers making spam calls, TRAI has recently issued several strict directives. Consequently, in the past two weeks, Access Providers have blacklisted over 50 entities and disconnected more than 2.75 lakh SIP DID/Mobile Numbers/Telecom resources under the Telecom Commercial Communication Customer Preference Regulations, 2018 (TCCCPR-2018).
FAQ
What has TRAI done to address the rise in spam calls in 2024?
TRAI has issued directives to block promotional calls from unregistered senders and proposed amendments to strengthen anti-spam measures.
How will TRAI’s proposed changes affect telemarketers?
The changes include mandatory tariffs for calls/texts exceeding daily limits and stricter penalties for violations.
Who participated in the joint committee meeting organized by TRAI?
Representatives from the Reserve Bank of India, the Insurance Regulatory and Development Authority, the Ministry of Consumer Affairs, and the Department of Telecommunications were involved.
